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Where can I use your tracks? What are its applications? |
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The applications are numerous. Our tracks are an excellent solution for both residential and commercial applications. It is appropriate for drapery and curtain use in homes, hotels, restaurants, boats, photos studios, theaters, high-rise curved curtain walls, as cubical dividers, for bay windows, as shower curtains, and much, much more. To check if our tracks are appropriate for your needs, please contact us info@konnectinternational.com or 714-961-8883 for a free consultation. |
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What is the difference between standard, medium, and heavy duty tracks? |
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Standard tracks will meet most residential applications such as light sheer or shower curtains.
Medium duty tracks are stronger, heavier and looks more attractive than standard tracks.
Heavy duty tracks are appropriate for thicker, heavier-hanging commercial-use curtains. |
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Can your flexible tracks be used for straight run application? |
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Yes, our tracks can also be used for straight run. It can run continuously for as long as 164´ for standard and medium duty tracks and 98´ for heavy duty tracks. In straight run application, we recommend installing mounting hardware every 9" of track. Make sure all mounting hardware are line up, slightest off set will result in a weavy track. When straightness of track is of main concern, we also have available flexible T2 track and aluminum rigid track, both comes in 8' long. Mounting hardware will require less in this application. |
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Can I cut the track myself? |
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Yes, all you need is a hacksaw with a metal blade. |
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What parts are required for each foot of track? |
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We recommend 4 rollers per foot of track to avoid curtain from too much sagging. For mounting hardware, we recommend one per foot for straight run application, and 9" each for curved track. If your ceiling or wall is sharply curved, add additional mounting hardware at point of turns. |
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How flexible are your tracks? |
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While our tracks have metal plates embedded, they are extremely flexible and can bend 90 degrees or more without any splice so that the sliders can move freely without interruption. The diameter of a circular standard track can be as small as 12". |
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Are your tracks ceiling mounted or wall mounted? |
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Our tracks can be installed on either ceilings or walls. We offer different hardware for each. When placing an order, please indicate whether the application is intended for ceiling mount or wall mount. |
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Will your tracks fit bay windows that have slight bends in the window? |
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Our tracks can follow the curve of any surface. Therefore, it will accommodate the bends of your bay windows. If you intend to wall mount our tracks for bay window use, do let us know if there is any clearance you´d like to have between the wall and the track so we can determine the right parts required. |
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What are your tracks and various components made of? |
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The track and its components are made of resin, which is very durable. The metal plate embedded within the track is made of steel. Life expectancy is 20 years. |
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How long can a single track piece be ordered? Do you sell connector pieces? |
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Our standard and medium duty tracks can run up to 164 feet continuously without any splices or connectors. They are packaged in rolls. A heavy duty track can be ordered in a 98 foot roll. We do not sell connector pieces. |
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What is the weight capacity for standard, medium, and heavy duty tracks? |
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Maximum weight supporting capacity is 33 pounds per foot of standard track (4 rollers). Medium and heavy duty tracks are relatively greater. Material surface hardness is greater or equal to 75 HA. Softening point is 80 degree C. Life expectancy is 20 years. |
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Can your tracks be bent into an S shape? How curved can your tracks be bent? |
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Yes, our tracks can be easily bent into S shapes as long as the mounting cartridges are positioned correctly. Our tracks are highly flexible and can bend 90 degrees or more without any splice so that the sliders can move freely without interruption. For example, the diameter of a circular standard track can be as small as 12". For installation instructions, click installation on our web. |
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What is your pre-packaged track? |
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Our pre-packaged track contains standard sized track 9.8 feet long, 30 rollers, 16 ceiling mount cartridges, 2 end caps, a pair of magnet catches and 16 screws and plastic anchor. It is a simple and basic way for use of one, 9' plus long shower curtain or bay window rod. We also offer a pre-packaged pack of medium sized track, which includes 24 rollers. |
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For wall mounting applications, what is the difference between mounting cartridge (WC) and bracket (WBS or WBD)? |
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The distance you want between wall and track determines which hardware to use. WC 2 & 3 give you 1", while WC 1 gives you 1 1/4". WBS gets 3 1/4" max and WBD gives 5 1/2" max. |
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How do I open and close the curtain using your track? |
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You can do it with a wand, which we do not carry, but you can purchase it through any local drapery store. |
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How do I place an order? |
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To place the order, all you need is to call, fax or email us with total length of track measurement. We´ll work out the parts and the rest of detail for you.
Phone: 714-961-8883
Fax: 714-854-1888
E-Mail: info@konnectinternational.com
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How do I determine what parts I need? |
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First, determine if you would like the track to be wall mounted or ceiling mounted. Then, determine total length of track required. It is better to order a couple extra feet of track and parts than not to have enough.
We recommend 4 rollers per foot of track to avoid curtain from too much sagging. For mounting hardware, we recommend one per foot for straight run application, and 9" each for curved track. If your ceiling or wall is sharply curved, add additional mounting hardware at point of turns. |
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Do you have a catalog? |
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Because our track and parts are relative simple, complete information about our products is available on our website. If you have any additional questions, please give us a call at 714-961-8883 or email us at info@konnectinternational.com and we will get back to you within 2 business days. |
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Are there any distributors of the F-TRACK System in my local area? |
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Our products are not available through local locations. They can be ordered directly online. Products ship directly from our warehouse in Southern California. |
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How do I pay for the product? |
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Once the quantity and price is determined, we accept Visa, Mastercard, Discover and American Express on phone. Or we invoice you via e-mail and you can pay through PayPal online with a credit card. |
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What is your return policy? |
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Every order is custom cut. Once your order is confirmed and shipped, we regret that we can no longer cancel your order or offer any refund. |
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How quickly will I receive my order once I place it? |
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Once your order has been confirmed, we ship out within 3 business days after payment has been received.
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How do you ship the product? |
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We normally use UPS or USPS ground service. Because the track comes in a roll, it is relatively easy and inexpensive to ship in comparison with other track products. UPS will not deliver any box that is longer than 9´ without incurring additional charges. We are able to send tracks of multiple rolls of 164 feet.
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Can I use your track for arch window? |
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Our track works the best on horizontal curve application such as bay window but it still can apply to arch window by side mounting the track with our wall mount cartridge. In this case, however, the curtain can only be stationary, not able to open/close like the conventional way because rollers on the top will slide down. |
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